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Technical Support |
When your customers have a problem, the most fundamental action is getting it resolved, promptly. Customers that are helped quickly and effectively recollect your services. And often, that is the difference between the next agreement coming to you or your competitor. Technical support can no longer be treated as a peripheral process. It requires a dedicated and experienced team who will work around the clock to deliver higher value to customers. |
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Outsourcing technical support to offshore partners is an incisive decision and many global companies look for offshore partners to outsource technical support services as they encounter operational constraints such as: |
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- Optimizing allocation of limited resources.
- Minimizing cost and attrition rates of technical support team.
- Need to alleviate core IT resources from routine operations.
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| Our outsourcing technical support functions will greatly advantage specially Independent Software Vendors who need to compete with increasing technological stipulations, allowing them to focus on their core processes without negotiating on customer service and support. Let our professional and dedicated team dedicate all their expertise for providing technical support services. This will prove to be financially cost-effective for your company and will enhance your customer satisfaction rate. |
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Benefits of Outsourcing Technical Support Services |
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- Elevated returns and margins due to minimized operational and infrastructure costs
- Focus on core functions and business value creation
- Improved operational efficiencies
- Increased levels of customer satisfaction and customer loyalty
- Leveraging the skills inventory of dedicated technical support teams
- Access to the vast database of customer FAQs and troubleshooting fact-files
- Multi-language technical support services
- Facilitates improvements in product design process
- Improvements in service delivery
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| Technical Support Services |
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- Software and Application support
- System Support: Covers Servers, Workstations, Storage Devices, Terminals and Peripherals
- Mail Server support: Covers Microsoft Exchange Server, Sendmail, Qmail and Postfix
- Database Management Support
- Devices and Peripheral Support: Covers Handheld devices like PDAs, mobile handsets, Networking devices like switches and routers, Peripherals such as printers, Consumer devices such as digital cameras, camcorders and gaming devices.
- Planning and implementing Backup strategy
- Virtualization of Physical servers into multiple Virtual servers
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| Pricing Models |
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| The charge for obtaining technical support can be classified on different criteria: |
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- Per Closed Event
- Per Contact
- Per Talk Time
- Per Resource Deployment
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